The Deviations and Complaints Module brings together registration, root cause analysis, and follow-up on internal errors, supplier issues, and customer complaints in one place to support continual quality improvement.
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Functionality in deviation and complaint module
Businesses are different
You can customize which fields you want to include in your deviations and complaints. There are also rights associated with the fields, so you can set whether a field on complaints and supplier deviations can be edited, displayed to external parties, and which fields should be included in the report when the deviation is closed. Reports are generated automatically when the deviation is closed.
Secures your data
When you create external deviations or customer complaints, the process is handled directly through the system. MasterQMS sends a link to the relevant contact person, who can then complete the fields you have specified.
This ensures that complaint and non-conformity data is collected independently of individual employees within your company, while the responsible employee retains ownership of the case and manages the follow-up.
Put a price on your errors
For all deviations, it is possible to note costs such as time spent, which many often overlook. In the system, you can save fixed costs, such as what a production hour costs, so that the person handling the deviation only has to enter how much time has been spent. The cost calculator will then convert this into costs. This gives you more accurate data on what your internal and external errors cost.
Ensures that the same mistakes are not repeated
Action plans are an effective tool for ensuring the efficient execution of your root cause analysis. You define who is to do what and when. If the task is not performed, the person responsible is notified to ensure that the error is handled efficiently. Companies often focus on what they need to do to rectify an error (remedial actions), but often forget to take measures to prevent them from happening again (corrective actions).
Analyses that drive the bottom line
Our API ensures that you can use your favorite tool to analyze the cause of your deviations and complaints. Effective follow-up helps to create insight, so that the right measures can be taken to avoid repetition.
Effective error handling can have a positive impact on the bottom line.
MasterQMS allows you to send a link directly to an external contact person. This enables customers and suppliers to submit the required information directly into the system without gaining access to any other parts of your data. This gives you a centralized overview while allowing your company to retain responsibility for managing the case.
Yes. You can freely customize which fields you want to include in your deviations and complaint forms. The system also allows you to manage permissions at field level, so you can define exactly what can be edited, what external parties are allowed to see, and which information should be included in the automatic reporting.
In the system, you can enter fixed costs, such as your internal hourly production rate. When an employee handles a deviations, they only need to register the time spent. The system’s built-in cost calculator then automatically converts the time into a monetary value, giving you accurate data on the actual cost of the error.
For this purpose, you can use the module’s Action Plans, which support structured root cause analysis. In the system, you define who is responsible for each task and when it must be completed. If a task is not completed on time, the system automatically sends a reminder. This helps ensure that you address not only immediate corrective measures, but also corrective actions aimed at preventing recurrence.
Yes. MasterQMS offers an API, making it easy to transfer your data and use your preferred analysis tools for more in-depth analysis of deviations and complaints.
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