Optimize the management of error costs
When you use MasterQMS to manage your deviations and complaints, the records are collected in one place, which makes them easily accessible. Our system features groundbreaking technology that allows your suppliers and customers to enter information directly into your system without accessing anything else.
The system provides easy access to optimization and reduction of error costs through logic and automatic reporting.
Functionality in deviation and complaint module
Businesses are different
You can customize which fields you want to include in your deviations and complaints. There are also rights associated with the fields, so you can set whether a field on complaints and supplier deviations can be edited, displayed to external parties, and which fields should be included in the report when the deviation is closed. Reports are generated automatically when the deviation is closed.
Secures your data
When you create external deviations or customer complaints, this is done through the system. MasterQMS sends a link to the contact person, who can then fill in the fields you have specified. This is smart because complaint and deviation data becomes independent of the individual employee in your company, but they will remain responsible and manage the case.
Appreciate your errors
For all deviations, it is possible to note costs such as time spent, which many often overlook. In the system, you can save fixed costs, such as what a production hour costs, so that the person handling the deviation only has to enter how much time has been spent. The cost calculator will then convert this into costs. This gives you more accurate data on what your internal and external errors cost.
Ensures that the same mistakes are not repeated
Action plans are an effective tool for ensuring the efficient execution of your root cause analysis. You define who is to do what and when. If the task is not performed, the person responsible is notified to ensure that the error is handled efficiently. Companies often focus on what they need to do to rectify an error (remedial actions), but often forget to take measures to prevent them from happening again (corrective actions).
Analyses that drive the bottom line
Our API ensures that you can use your favorite tool to analyze the cause of your deviations and complaints. Effective follow-up helps to create insight, so that the right measures can be taken to avoid repetition.
Effective error handling can have a positive impact on the bottom line.
Are you ready to take the next step?
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